Senior IT Business Analyst

About QBE   

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Customer Centricity

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs

• Anticipate future challenges and opportunities to deliver long-term value.

• Analyse and challenge business problems, opportunities and needs to drive out what’s really needed

Cross-Functional Collaboration

• Understand the business and technology vision and strategy to prioritise and align key outcomes.

• Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value.

Business & Systems Analysis 

• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.

• Lead and deliver such analysis activities, including:

• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).

• Defining and document functional and non-functional requirements.

• Develop process maps and target operating models to enhance clarity and efficiency.

• Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models.

• Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.

• Partnering with Architects or Development teams to produce appropriate design specifications

• Continuously review and assess solution delivery to ensure it will meet business requirements.

Continuous Improvement & Agile Ways of Working

• Embrace, challenge and evolve standards and practices around ways of working.

• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.

• Balance and prioritize workload, escalating conflicting demands where necessary.

• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

About you

• Proven experience as a senior business analyst or in a similar strategic role.
• Strong ability to support stakeholders through change initiatives.

• Insurance industry experience with a deep understanding of its challenges and opportunities.

• Excellent communication skills and a collaborative mindset.

• Strong proactive problem-solving ability.

• Empathetic approach to understanding and addressing customer needs.

• Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.

• Capable of fostering a culture of learning and applying new insights.

• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.

• Expertise in defining business analysis approaches for complex programs and projects.

• Able to maintain impartiality and provide balanced perspectives.

• Proactive in identifying potential issues and taking preventative or corrective action.

• Self-driven, with a strong sense of urgency and focus on delivering results.

• Experience mentoring, coaching, and developing members of an analysis team.

• Experience working in Agile or DevOps environments.

• A relevant professional qualification is highly desirable.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025: 

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

To learn more about our achievements, click here

Apply now and let’s make it happen!